Welcome to Fanar Technologies (Registration in Process) ("Sonh Mart", "we", "our", or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you access our website (sonhmart.in) or use the Sonh Mart mobile application.

By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Company Information

• Business Name: Fanar Technologies (Operating as Sonh Mart)
• Business Representative: Umar Hamid
• Business Address: Ushkara, Baramulla, Jammu & Kashmir, India
• Support Email: support@sonhmart.in
• Support Phone: +91 6006301589
• Website: https://sonhmart.in

2. Information We Collect

Depending on how you use Sonh Mart, we may collect:

Personal Information

• Full Name
• Mobile Number
• Email Address
• Delivery Address
• Account Credentials
• Profile Information

Order Information

• Products Ordered
• Order History
• Payment Status
• Delivery Instructions
• Order Preferences

Payment Information

Online payments are securely processed using Cashfree Payments. Sonh Mart does not store your complete debit card, credit card, UPI PIN, CVV, or banking credentials on our servers.

3. Location Information

To provide accurate deliveries, Sonh Mart may request access to your device location. Your location may be used to:

• Detect your delivery address
• Calculate delivery charges
• Estimate delivery times
• Improve order accuracy
• Prevent fraudulent orders

You may disable location permissions at any time from your device settings. Certain features may become unavailable.

4. Google Maps Services

Sonh Mart uses Google Maps Platform to:

• Display maps
• Search addresses
• Navigate delivery locations
• Improve delivery accuracy

Your use of these services may also be governed by Google's Privacy Policy.

5. Authentication

We use Supabase Authentication for secure account management. Depending on the features used, authentication may include:

• Email Login
• OTP Verification
• Password Authentication
• Session Management

Passwords are encrypted and are not accessible to Sonh Mart employees.

6. Notifications

We may send notifications regarding:

• Order Confirmation & Updates
• Delivery Status
• Promotional Offers
• Important Service Announcements

Push notifications may be delivered using Firebase Cloud Messaging (FCM). You may disable promotional notifications at any time from your device settings.

7. How We Use Your Information

We use your information to:

• Process orders and deliver groceries
• Provide customer support
• Improve our services
• Prevent fraud and maintain platform security
• Comply with legal obligations
• Send service-related communications

8. Data Security

We implement industry-standard security measures, including HTTPS encryption, secure cloud infrastructure, access controls, encrypted authentication, secure payment processing, and regular security monitoring.

While we strive to protect your information, no online system can guarantee absolute security.

9. Sharing of Information

We do not sell your personal information. We may share information only with:

• Delivery partners
• Payment processors (Cashfree)
• Cloud infrastructure providers (Supabase)
• Service providers necessary for app functionality
• Government authorities when legally required

10. Data Retention

We retain your information only for as long as necessary to provide our services, fulfill legal obligations, resolve disputes, maintain transaction records, and prevent fraud. When no longer required, eligible personal data is securely deleted or anonymized.

11. Your Rights

Subject to applicable law, you may request to:

• Access your personal information
• Correct inaccurate information
• Update your profile
• Delete your account
• Request deletion of eligible personal data
• Withdraw marketing consent

Requests may be submitted to: support@sonhmart.in

12. Children's Privacy

Sonh Mart is not intended for children under 18 years of age without appropriate supervision. If we become aware that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to delete such information.

13. Age-Restricted Products

If Sonh Mart introduces age-restricted products (including tobacco products) in the future:

• Orders will be accepted only from eligible customers under applicable laws.
• Government-issued age verification may be required at delivery.
• Orders may be refused if age verification fails.

14. Third-Party Services

Our Services may integrate with trusted third-party providers, including Supabase, Cashfree Payments, Google Maps Platform, and Firebase Cloud Messaging. These providers process information according to their own privacy policies.

15. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated through the app, website, or other appropriate means. Your continued use of Sonh Mart after updates constitutes acceptance of the revised Privacy Policy.

16. Contact Us

For privacy-related questions or requests:

Fanar Technologies (Operating as Sonh Mart)
Corporate Office: Ushkara, Baramulla, Jammu & Kashmir, 193101, India
Support Email: support@sonhmart.in (or uumer3948@gmail.com)
Customer Helpline: +91 6006301589
Official Website: https://sonhmart.in